Last Updated: 27 June 2026

1. Purpose

This page explains how learners, instructors, visitors, and users can contact CBTSky for support, complaints, payment issues, instructor onboarding issues, privacy requests, course-related issues, and grievances.

2. Support Contact

For all support and grievance-related communication, contact:

Email: support@cbtsky.com

Users should provide complete and correct details so that the matter can be reviewed properly.

3. Support Categories

You may contact CBTSky for:

• Account login issues
• Learner enrollment issues
• Course access issues
• Payment confirmation
• Duplicate or failed payment review
• Instructor onboarding request status
• Instructor dashboard issues
• Course publishing issues
• Payout-related queries
• Commission-related queries
• Certificate-related issues
• Privacy or data correction requests
• Platform technical issues
• Misuse, copyright, or content complaints
• Learner or instructor conduct complaints
• General grievances

4. Required Details

To help us review your request, include the following details where applicable:

• Full name
• Registered email address
• Mobile number
• Account type: learner or instructor
• Course name
• Order ID or transaction ID
• Instructor name, if course-related
• Screenshot or supporting document
• Date and time of issue
• Clear description of the problem

Incomplete, unclear, abusive, fake, or repeated complaints may be delayed, closed, or ignored.

5. Formal Grievance Submission

For formal complaints or grievances, send an email with the subject line:

Grievance – [Your Issue]

CBTSky will try to acknowledge valid grievances within 48 hours of receiving complete details.

CBTSky will try to resolve valid grievances within a reasonable time, generally within 30 days from the date of receiving complete information.

Some matters may take longer if they involve payment gateway verification, instructor response, bank delay, legal review, copyright review, fraud investigation, payout review, or third-party service dependency.

6. Payment Complaints

For payment-related complaints, learners should provide:

• Registered email address
• Course name
• Payment date
• Paid amount
• Transaction ID
• Order ID
• Payment method
• Screenshot of payment confirmation

Payment issues will be reviewed according to platform records, payment gateway confirmation, and CBTSky policies.

7. Instructor Payout Complaints

For payout-related complaints, instructors should provide:

• Registered email address
• Instructor profile details
• Payout period
• Course sale details
• Bank detail confirmation
• Relevant screenshots
• Description of the issue

CBTSky may hold or delay payout review where verification, tax details, learner disputes, chargebacks, fraud checks, or compliance checks are pending.

8. Course and Content Complaints

Learners may report misleading course information, poor-quality content, unavailable content, instructor misconduct, copied content, or prohibited material.

CBTSky may review the complaint and take action at its discretion, including warning the instructor, requesting correction, hiding content, removing course, holding payout, or suspending the instructor.

CBTSky does not guarantee refund or compensation for course-related complaints.

9. Copyright or Intellectual Property Complaints

If you believe any course or content on CBTSky violates your copyright, trademark, or intellectual property rights, contact us with proof of ownership and details of the disputed content.

CBTSky may remove, restrict, or investigate the content at its discretion.

False or misleading copyright claims may result in account action or legal consequences.

10. Privacy Requests

For privacy-related requests such as correction, update, access, or deletion of certain personal data, contact us with the subject line:

Privacy Request – [Request Type]

CBTSky may verify your identity before processing the request.

Some records may be retained for legal, tax, payment, certificate, instructor payout, fraud prevention, dispute resolution, or business record purposes.

11. Technical Support

For technical issues, include:

• Device type
• Browser name and version
• Screenshot or screen recording
• Error message
• Course page or LMS section where the issue occurred
• Date and time of issue
• Internet connection details, if relevant

CBTSky may provide reasonable support, but it is not responsible for problems caused by user device, browser, internet connection, third-party apps, local network restrictions, outdated software, or unsupported systems.

12. Safety Notice

CBTSky will never ask for your password, OTP, UPI PIN, card CVV, net banking password, or full banking credentials.

Users must not share sensitive login or payment details with anyone.

CBTSky is not responsible for losses caused by users sharing sensitive details with third parties.

13. Final Review and Decision

CBTSky will review complaints and grievances according to platform records, policies, payment records, instructor response, learner activity, available evidence, and applicable law.

To the maximum extent permitted by law, CBTSky’s decision will be final in platform-related operational, payment, instructor, learner, content, and policy matters.

14. Optional Business Details

You may publish the following details when available:

Business Address: 1st Floor, VijayRaj Complex, Gali No 2, Indra Colony, Subhash Chowk, Sonipat, Haryana - 131001, India
Jurisdiction: Sonipat, Haryana, India