Contact and Grievance Redressal
Last Updated: 26 June 2026
This page provides contact details, support information, and grievance redressal procedure for users, students, learners, instructors, customers, and visitors of CBTSky.com.
CBTSky is an online learning and LMS platform operated as a brand under Network Hosting Group.
1. Contact Information
For general queries, course support, account issues, payment support, technical help, refund requests, certificate issues, or complaints, you may contact us using the details below:
Brand Name: CBTSky
Operating Under: Network Hosting Group
Website: CBTSky.com
Email: support@cbtsky.com
2. Support Email
For all support requests, please email:
To help us resolve your issue faster, please include the following details in your email:
Full name
Registered email ID
Mobile number
Course name, if applicable
Order ID or transaction ID, if payment-related
Certificate ID, if certificate-related
Screenshot or proof, if available
Clear description of the issue
3. Types of Support Requests
You may contact CBTSky for:
Account login issues
Course enrollment support
LMS access problems
Payment confirmation
Failed or duplicate payment
Refund request
Course access issue
Live class joining issue
Study material access
Quiz, assignment, or project issue
Certificate correction
Certificate verification
Technical problem
Privacy-related request
Complaint or grievance
General inquiry
4. Grievance Redressal Contact
For complaints or grievances related to CBTSky services, courses, payments, account access, privacy, content, or platform usage, you may contact:
Grievance / Support Contact: CBTSky Support Team
Email: support@cbtsky.com
Website: CBTSky.com
If required, CBTSky may appoint or update a named Grievance Officer and publish the updated details on this page.
5. Complaint Submission Process
To submit a complaint or grievance, send an email to support@cbtsky.com with the subject line:
Complaint / Grievance – [Your Issue]
Your email should include:
Your full name
Registered email ID
Mobile number
Course name or service name
Order ID or transaction ID, if applicable
Date of issue
Detailed explanation of the complaint
Screenshots, receipts, or supporting documents, if available
Expected resolution, if any
Incomplete information may delay the resolution process.
6. Acknowledgement Timeline
After receiving your complaint or grievance, CBTSky will try to acknowledge your complaint within 48 hours.
Acknowledgement may be sent by email, phone, WhatsApp, or platform communication, depending on the nature of the issue and available contact details.
7. Resolution Timeline
CBTSky will try to resolve valid complaints within 30 days from the date of receiving complete complaint details.
Some issues may take longer due to:
Payment gateway verification,
Bank processing delay,
Technical investigation,
Course record verification,
Certificate verification,
User identity verification,
Third-party service dependency,
Legal or policy review, or
Incomplete information from the user.
In such cases, CBTSky may request additional details or provide status updates where possible.
8. Payment and Refund Complaints
For payment or refund-related complaints, please include:
Payment date
Paid amount
Course name
Transaction ID
Order ID
Payment method
Screenshot of payment confirmation
Registered email ID
Refund requests will be handled according to the CBTSky Refund Policy.
9. Privacy and Data Requests
For privacy-related requests, including correction, update, access, or deletion of personal information, contact:
Please use the subject line:
Privacy Request – [Your Request Type]
CBTSky may verify your identity before processing privacy-related requests.
Some data may be retained if required for legal, tax, payment, certificate, fraud prevention, security, or business record purposes.
10. Certificate-Related Requests
For certificate correction, certificate verification, or certificate non-receipt, please include:
Full name
Registered email ID
Course name
Certificate ID, if available
Course completion date
Details of correction required
Proof of correct information, if applicable
Certificate changes may be subject to verification and platform records.
11. Technical Support
For technical issues, please include:
Device type
Browser name and version
Screenshot or screen recording
Error message
Course page or LMS section where the issue occurred
Date and time of issue
Internet connection details, if relevant
CBTSky may provide reasonable support but is not responsible for issues caused by user device, browser, internet connection, third-party apps, local network restrictions, or unsupported systems.
12. Misuse, Abuse, or Content Violation Reporting
If you find misuse of CBTSky content, unauthorized sharing, fake certificates, copied course material, abusive behavior, suspicious activity, or platform security concerns, please report it to:
Please include proof, screenshots, links, user details, or any relevant information.
13. Important Notes
Please use only official CBTSky contact channels for support.
Do not share your password, OTP, UPI PIN, card details, or banking password with anyone.
CBTSky will never ask for your password, OTP, UPI PIN, or full card details.
Support response time may vary depending on the issue type and workload.
False, abusive, spam, or repeated complaints may be ignored or restricted.
Any grievance will be reviewed according to CBTSky policies, Terms and Conditions, Privacy Policy, Refund Policy, and applicable law.
14. Contact Summary
CBTSky
A brand under Network Hosting Group
Website: CBTSky.com
Support Email: support@cbtsky.com
For all support, complaint, refund, privacy, account, course, or certificate-related matters, please contact: