Refund Policy

Last Updated: 27 June 2026

1. Introduction

CBTSky follows a strict No Refund Policy for course purchases, instructor onboarding fees, platform charges, listing fees, promotional fees, subscription fees, and other paid services, unless otherwise required by applicable law or expressly approved by CBTSky in writing.

By making any payment on the platform, you confirm that you have read, understood, and accepted this No Refund Policy.

 

2. Final Sale Policy

All purchases and payments made through CBTSky are final.

Once payment is made, CBTSky does not provide refund, cancellation, exchange, transfer, wallet credit, adjustment, or reversal for any course, onboarding fee, subscription, platform service, listing fee, promotional fee, or other paid feature.

Users must carefully review all details before making payment.

 

3. No Refund for Learners

Learners are not eligible for refund for reasons including but not limited to:

  • Change of mind
  • Wrong course selected
  • Course not matching personal expectation
  • Dissatisfaction with instructor teaching style
  • Lack of time
  • Personal reason
  • Internet problem
  • Device problem
  • Browser problem
  • Missed live class
  • Failure to complete the course
  • Failure to understand the course
  • Expected job or income not achieved
  • Expected certificate value not achieved
  • Course access already activated
  • Course content viewed, accessed, downloaded, or used
  • Account suspended due to policy violation
  • Learner failed to read course details before purchase

Learners are advised to check the course description, instructor details, syllabus, course language, duration, requirements, certificate terms, and access validity before payment.

 

4. No Refund for Instructor Fees

Instructor onboarding fees, platform fees, listing fees, promotional fees, subscription fees, and other instructor-related charges are non-refundable.

No refund will be provided if:

  • Instructor onboarding request is delayed due to incomplete details
  • Instructor fails verification
  • Instructor does not publish a course
  • Instructor course is rejected
  • Instructor course does not generate sales
  • Instructor changes their mind
  • Instructor violates platform policy
  • Instructor account is suspended
  • Instructor provides incorrect payout or tax details
  • Instructor is removed for quality, legal, copyright, or policy reasons

 

5. CBTSky as Payment Collection Facilitator

CBTSky collects course fees from learners on behalf of instructors and deducts applicable commission, platform charges, transaction fees, taxes, dispute amounts, penalties, or other deductions before instructor payout.

Because course fees are collected as part of a marketplace transaction between learner and instructor through the platform, all payments are treated as final once made.

 

6. Duplicate or Failed Payment

Duplicate payment, payment deduction without course activation, or failed transaction issues may be reviewed as payment correction cases.

If CBTSky receives duplicate payment for the same course from the same learner, CBTSky may, after verification, provide access adjustment, payment correction, or reversal at its discretion.

This does not create a general refund right.

If payment is deducted but not received by CBTSky, the user must contact their bank, UPI provider, card issuer, wallet, or payment gateway.

 

7. Chargebacks and Payment Disputes

If a learner or instructor raises a chargeback, bank dispute, or payment complaint without first contacting CBTSky, the related account, course access, instructor payout, or platform services may be suspended until the matter is resolved.

CBTSky reserves the right to recover chargeback amounts, gateway charges, dispute fees, legal costs, and administrative charges from the user or instructor responsible for the dispute.

 

8. Course Removal or Instructor Suspension

If a course is removed, restricted, unpublished, or suspended due to instructor violation, learner complaint, copyright issue, legal risk, platform policy, quality concern, or business reason, CBTSky is not automatically liable to provide refund.

CBTSky may, at its discretion, provide alternate access, replacement course, platform credit, or another resolution. Such action will not be treated as an admission of liability or refund obligation.

 

9. Technical Issues

Refunds will not be provided for technical issues caused by user-side problems, including internet failure, device incompatibility, browser error, power failure, outdated software, local network restriction, incorrect login details, or user negligence.

Users are responsible for ensuring that they have a compatible device, working internet connection, updated browser, and required software before purchasing or accessing any course.

 

10. Instructor Payout Impact

In case of payment disputes, chargebacks, fraud reports, legal complaints, or platform violations, CBTSky may hold, adjust, reverse, or deduct amounts from instructor payouts.

Instructors agree that CBTSky may make such adjustments to protect the platform, learners, payment system, and business interests.

 

11. Acceptance

By making any payment on CBTSky, whether as a learner or instructor, you confirm that you have read and accepted this No Refund Policy.