Last Updated: 27 June 2026

1. Introduction

This Privacy Policy explains how CBTSky collects, uses, stores, shares, and protects information of learners, instructors, visitors, and users.

By using the platform, creating an account, enrolling in a course, requesting instructor onboarding, publishing a course, making a payment, or contacting support, you agree to this Privacy Policy.

2. Information We Collect

CBTSky may collect different types of information depending on how you use the platform.

This may include:

• Name
• Email address
• Mobile number
• Account login details
• Profile details
• Course enrollment details
• Course progress
• Quiz, assignment, and certificate records
• Instructor onboarding details
• Instructor profile details
• Course publishing details
• Payment status
• Transaction ID
• Order ID
• Bank or payout details for instructors
• Tax or identity details where required
• Support messages
• Complaints or grievance details
• IP address
• Device information
• Browser information
• Login history
• Usage activity
• Cookies and similar tracking data

CBTSky may collect additional information where required for instructor verification, payout settlement, fraud prevention, legal compliance, tax compliance, platform security, or dispute resolution.

3. Learner Information

For learners, CBTSky may collect and process information related to:

• Account registration
• Course enrollment
• Payment status
• Course access
• Course progress
• Watch history
• Quiz or assignment performance
• Certificates
• Support requests
• Complaints
• Communication preferences

This information helps us provide LMS access, maintain learning records, support enrolled courses, issue certificates, and improve platform services.

4. Instructor Information

For instructors, CBTSky may collect and process information related to:

• Instructor onboarding request
• Approval status
• Profile information
• Qualification or experience details
• Course details
• Course content
• Course sales
• Commission calculation
• Payout details
• Bank details
• Tax details
• Learner complaints
• Course reviews
• Instructor performance
• Support communication

This information is used for onboarding, verification, course publishing, payment settlement, commission deduction, quality control, dispute handling, and platform compliance.

5. Payment and Transaction Information

CBTSky may collect limited payment-related information, including order ID, transaction ID, payment amount, payment date, payment status, course purchased, gateway response, invoice details, dispute status, and payout records.

Sensitive payment credentials such as CVV, UPI PIN, net banking password, or complete card authentication details are handled by payment processors and are not intentionally stored by CBTSky.

6. How We Use Information

CBTSky may use collected information to:

• Create and manage accounts
• Provide learner dashboard access
• Provide instructor dashboard access
• Process course enrollment
• Activate course access
• Collect course fees
• Calculate commission
• Process instructor payouts
• Manage course publishing
• Track learning progress
• Issue or verify certificates
• Provide support
• Handle complaints and disputes
• Detect fraud or misuse
• Prevent account sharing
• Improve platform features
• Send service communication
• Send promotional communication where allowed
• Maintain security
• Comply with legal, tax, accounting, and regulatory obligations
• Protect CBTSky’s rights, users, and business interests

7. Sharing of Information

CBTSky does not sell personal information.

We may share necessary information with:

• Instructors, where required for course delivery and learner support
• Payment gateways
• Banks and payout processors
• Hosting providers
• Email, SMS, or WhatsApp service providers
• Video hosting or live class platforms
• Analytics and security tools
• Legal, tax, audit, or accounting professionals
• Government authorities where legally required
• Service providers who help us operate the platform

Learner information may be shared with the instructor of the course in which the learner has enrolled, only to the extent required for course delivery, communication, assignment review, support, and learning management.

Instructor information may be publicly displayed on course pages, instructor profiles, promotional sections, and platform listings.

8. Instructor Use of Learner Data

Instructors may receive limited learner information for course delivery and support.

Instructors must not misuse learner data. They must not sell, transfer, spam, harass, or contact learners for unauthorized direct payment or unrelated promotion.

If an instructor misuses learner data, CBTSky may suspend the instructor account, hold payouts, remove courses, or take legal action.

9. Cookies and Tracking

CBTSky may use cookies and similar technologies for login sessions, course progress, user preferences, analytics, security, fraud prevention, and platform performance.

Users may disable cookies through browser settings, but some platform features may not work properly without cookies.

10. Data Security

CBTSky uses reasonable technical and organizational measures to protect user data.

However, no online platform, server, database, or internet transmission is completely secure. Users are responsible for keeping their login details safe.

CBTSky is not responsible for loss caused by shared passwords, weak passwords, compromised devices, user negligence, or unauthorized access caused by the user.

11. Data Retention

CBTSky may retain information as long as necessary for:

• Account management
• Course access
• Learning records
• Certificate records
• Payment records
• Instructor payout records
• Tax and accounting compliance
• Fraud prevention
• Dispute resolution
• Legal requirements
• Platform security
• Business records

Certain records may be retained even after account closure where required for legal, tax, payment, certificate, fraud prevention, dispute handling, or legitimate business purposes.

12. User Rights

Subject to applicable law and platform limitations, users may request access, correction, update, or deletion of certain personal information.

Some information may not be deleted immediately if it is required for payment records, tax records, course records, certificate verification, instructor payout records, fraud prevention, dispute handling, or legal compliance.

Requests may be sent to:

Email: support@cbtsky.com

13. Public Instructor Profiles

Approved instructors understand that their name, profile image, bio, course title, course description, ratings, reviews, pricing, and other course-related details may be publicly visible on the platform.

By submitting instructor onboarding or publishing a course, instructors consent to such display and promotional use.

14. Communication

CBTSky may contact users through email, phone, SMS, WhatsApp, dashboard notifications, or other available channels for account updates, course updates, payment status, instructor onboarding, payout notices, support, policy updates, promotional offers, and important platform messages.

Users may request to stop promotional communication where applicable, but important service-related communication may still be sent.

15. Third-Party Links and Services

The platform may include links or integrations with third-party websites, payment gateways, video services, live class tools, or other services.

CBTSky is not responsible for third-party privacy practices, terms, security, content, or service quality.

16. Children and Minor Users

If a minor uses the platform, it should be done with the consent and supervision of a parent or legal guardian.

CBTSky may restrict or remove accounts where age, consent, or legal compliance concerns arise.

17. Updates to Privacy Policy

CBTSky may update this Privacy Policy from time to time. Continued use of the platform after updates means you accept the revised Privacy Policy.

18. Privacy Contact

For privacy questions, correction requests, or data-related concerns, contact:

Email: support@cbtsky.com